Q: How do I know you have received my order for used books or book repair?
Q: When will I receive my used books or book repair project?
Q: As a professional bookseller, what payment options do you offer?
Q: Is it safe to order books from New Wave Publishers or commission book repairs or bible repairs?
Q: When I order one of your used books or commission a book repair or bible repair, how do I know you have received my order?
A: We send a confirmation E-mail indicating your order for one of our used books has been received. Phone and fax orders also receive E-mail confirmation (if an E-mail address is provided).
Sometimes we get busy and these messages don't go out as promised.
If we have neglected to send this message, please do not hesitate to send e-mail.
Q: When will I receive my used books?
A: Most used books orders will be shipped within 6 to 24 hours of payment confirmation. Standard carriers include: post office, FedEx, UPS or Purolator (our preference is postal, the rates are competitive and the service is extremely good and trouble-free).
Actual delivery times (see U.S. and Canadian shipping/delivery) will vary based on method of shipment chosen and your geographic location.
Books shipped surface to North American addresses generally arrive in 5 to 8 days.
Air mail delivery times are 2 to 5 days, depending on locale.
Q: How do I check the status of my order?
A: You may check the status of your order at any time by sending e-mail
to us. Invariably, when an order seems to take too long to arrive, it arrives
the day the question is asked.
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Q: What payment options do you offer?
A: We accept:
& 
You can post your Visa or Mastercard number on our secure server.
Q: Is it safe to order used books from New Wave Publsihers?
A: We have never had a credit card problem in 6000 transactions. You can deliver your card number via the secure server at You can post your Visa or MC number on our secure server page at 123pix.com .
You can call us directly at 604.618.7086. Or you can fax your number to us at 604.618.9570.
You can also send your card number to us by e-mail: break the number into three portions and send each portion in a separate e-mail.
To order a used, rare or out of print book, we need only the following information to process your order:
Name
Credit card number
Credit card expiration date
Billing address where credit card statements are received (for security purposes)
Shipping address (if different from billing address)
Phone number/e-mail address (to contact you with any questions concerning your
order)
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Q: Does New Wave Publishers have a satisfaction guarantee for used books, book repairs and book binding?
A: Every item we sell is covered by a 100% guarantee of satisfaction.
If for any reason you are not satisfied with your purchase, please return it within seven days of receipt, in original condition, to exchange or refund your purchase.
Please contact us immediately to tell us of the problem and arrange for return of the book.
If a book is not as described, we refund postage.
A restocking fee applies to books returned for reasons other than description discrepancies.
Q: What is your return policy?
A: Returns and exchanges are accepted at any time. Used books purchased from oursite must be in the same condition as they were shipped.
Please take time to ensure that used books sent for return are packaged to withstand the rigors of transportation.
Returns and exchanges are accepted only for rare or used books purchased from New Wave Publishers.
Shipping and handling costs are refunded only if the item is defective or shipped as a result of our failure to describe the defects properly.
Refunds are credited upon receipt of the merchandise.
Q: How do I return used books or contact you about bookbinding or book repairs?
A: E-mail or phone first describing the problem and reason for the return.
Securely wrap the package and send it to the address on your invoice with a copy of the original invoice.
On the outside of the package, indicate clearly "ITEM RETURNED FOR REFUND".
If you do not have your packing slip, please print your name and address, the order number and reasons for return on a separate piece of paper and send the package to:
NEW WAVE PUBLISHERS
580 - 916 BROADWAY W.
VANCOUVER,B.C.
V5Z 1K7
WWW.MEDIA-WAVE.COM
CONTACT US:
john@newavebooks.com
604.618.7086
FAX: 604.618.9570
For your protection, please use UPS or Insured Parcel Post for
shipment (WE INSURE THE PARCELS TO YOU, BUT NOT FROM YOU).
Can't find what you want? Just ask, we do searches for rare and out of print books.
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A: Coupons are promotional discounts offered to customers of New Wave Publishers. These promotions occur throughout the year and for various reasons.
Q: How do I contact New Wave Publishers if I have a question?
A: Feel free to contact us with your questions, comments or suggestions. You may contact us via:
New Wave Publishers
580 - 916 Broadway W.
Vancouver,B.C.
V5Z 1K7
www.media-wave.com
feedback@media-wave.com
604.618.7086
Fax: 604.618.9570 (24 hours / 7 days a week, Your inquiry will receive a response from one of our Customer Support Representatives within 24 hours.)
A: We are an Internet sellers of used books and specialists in book repairs / bookbinding located in Vancouver, British Columbia. We have 15,000 titles in stock, but only 6200 in the database at present.
Non-collectable titles sold for reading and research use are reinforced where necessary to ensure that the book will not be damaged in your hands.
We do not ship books with broken hinges, loose bindings or simple cosmetic problems unless those books are of a collectable nature and valued for their "patina" and imperfections.
We do not modify first editions or other collectable tomes.
We buy Libraries and collections.
We discount to other dealers on a volume basis only.
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Q: How does New Wave Publishers grade its used books?
A: Most of the used books we sell are out of print or otherwise not new. Some of our books are new, however.
We grade used books to the following standards. Dustjackets are graded separately to the same standards. Dustjacketed hardcovers are delivered in Brodart protectors.
NEW or LIKE NEW: regardless of age.It has a tight binding, clean straight boards, clean bright textblock.
FINE: For all practical purposes a fine book is approaching new, but may have been read carefully at least once. Its text block is clean, its binding is tight, its boards are crisp.
NEAR FINE: It may be a very new book whose only defect is a previous owner's name on a fly (these names can often be removed and replaced with a bookplate if this book is to be given as a gift).
VERY GOOD : This is a terrific used book. Its condition is approaching fine, but it shows rubbing at the extremities. In all respects, it is a clean book. It may have an inscription in it or a previous owner's signature.We can remove signatures and sometimes remove inscriptions, allowing you to add a gift bookplate if this book is being purchased as a gift. A Very Good dustjacket may have closed tears but no chips.
GOOD: Clearly not a new book, clearly a used book. May have been read multiple times but still has a lot of life remaining, may have corner and edge wear, may show foxing, may have a loose binding. We take pains to note these defects, but will sometimes shorthand to this description a book with multiple subtle defects.
FAIR : Shows extensive wear but is still held together by its loose binding. A book in fair condition is often called a reader's copy because it is seldom valuable as a collector's book. Any books in this condition are repaired before shipping.
POOR: This is the lowest grade of book in our descriptions... A copy in this condition is often held together with rubber bands or twine or, heaven forbid, plastic tape. It is characterized by torn or missing pages, missing, broken or torn boards, a damaged spine, a loose or crumbling binding. Difficult to read, the value of a book in this condition is mostly as an item to re-bind or restore.